Sessions
Cross Train!
The SRC Education Committee has planned an exciting program for the 2007 Service and Retail Convention. There are plenty of outstanding sessions and opportunities to help you advance yourself and your business to the next level. All sessions will be open to all attendees, offering a unique opportunity for customized learning and cross-training.
Click on any of the links below to see course descriptions.
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Session CODE |
Session Title |
Date |
Time |
LogiSERV User’s Group Meeting: Empower the Knowledge Within |
Saturday February 24 |
9:00 – 5:00
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Users exchange ideas, knowledge and ways they use LogiSERV to manage their sales and service business. New features, enhancements under development or planned for future release are discussed. Also, discussion of tools to obtain valuable management reports from LogiSERV customer database. Non-users are welcome! |
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Office Automation: Doing it Better with ServiceDesk |
Saturday February 24 |
9:00 – 5:00
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Learn how to dramatically improve efficiency and profit via use of today's premier service management software. Discussion will range from basic operation to advanced features, with focus on new features added in the last year. As always, cross-discussion among users (sharing methods and solutions) will prove ever-helpful. Open to All. |
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SRC Welcome and Opening Keynote Address Jon Gordon America’s #1 Energy Coach |
Sunday February 25 |
9:15 – 11:00
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Jon Gordon, a nationally acclaimed speaker, author and management expert is known as "America's #1 Energy Coach". Gordon is a pioneer in the field of Energy Coaching-an integrative approach that blends positive psychology, emotional intelligence, nutrition, and exercise and bio-energy fields. Gordon has been featured nationally on NBC's Today Show, CNN's American Morning Show and in dozen of publications and radio stations across the U.S and Canada. |
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Leadership and Team Building Chris Smith ServicePower Field Service Solutions |
Sunday February 25 |
11:30 – 1:00 |
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In this fast-paced program you’ll discover how to create an environment of excellence – and fun! Learn how the power of credibility, the right attitude and team building skills will prepare you for successful leadership. Focused team efforts build strong, profitable companies. Discover how leadership and teambuilding should be part of your investment plan for professional development. |
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Bring out Super Achievements from Everyday People Every Day! Tom Shay, CSP Profits+Plus Seminars |
Monday February 26 |
8:15 – 9:45
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Achieve super results from everyday employees by assigning them job responsibilities that utilize their best skills and talents. This program will provide you the tips and techniques to help maximize your most valuable investment and asset – your people. You’ll learn new interviewing and employee development techniques to conducting productive staff meetings that drive excellence. |
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Streetsmart Negotiations Rick Segel Rick Segel & Associates |
Monday February 26 |
10:15 – 11:45 |
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Strong negotiating skills are critical to business and personal success. You will get practical techniques to develop your negotiating know-how. Master the 10 major factors affecting power in negotiations, practical guidelines for giving and getting concessions, questions to ask and how to ask them more effectively and more. |
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Coaching Employees for Optimum Performance Barry Behr Whirlpool Corporation |
Monday February 26 |
10:15 – 11:45
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You can create an environment in which your people become increasingly self-reliant and take initiative to improve their skills and solve problems. You can set challenging goals and reward success in ways that create a high-performance culture. You’ll learn to identify the critical stages in employee development, how to get their commitment to a development plan and how to hold one-on-one coaching meetings. |
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Masters of Legendary Service Tom Shay, CSP Profits+Plus Seminars |
Monday February 26 |
3:15 – 4:45 |
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The customer should always be at the center of your business. Find out how to keep your employees focused on the needs of the customer to create the ultimate customer experience. You and the business will reap the rewards as you learn to teach the secrets of the Masters of Legendary Service! |
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How to Solve Problems and Make Decisions Otto Papasadero MARTO Consulting |
Tuesday February 27 |
8:15 – 9:45
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You need to be able to solve problems quickly and make high-quality decisions to keep your business growing profitably. You can do that when you understand the practical mechanics of solving problems, making decisions and how to apply them to everyday situations. You will learn a process you must master to be an expert problem-solver and decision-maker. |
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Boost your Productivity with Microsoft Excel – Tips & Tricks to Save Time! Jerry Hammond New Horizons Learning Center |
Tuesday February 27 |
10:15 – 11:45 |
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Do you have more to do than you can get done each day? This session will show you how to work smarter, not harder with ready-to-use Microsoft Excel techniques and time-saving tips. Discover how to save unnecessary steps and processes and decrease your workload with these easy and powerful shortcuts while you increase your productivity and profitability. |
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Building Better Work Relationships: Results–oriented Communications Dave Allison Allison & Associates |
Tuesday February 27 |
10:15 – 11:45
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Improve your workplace communication techniques and people skills through interpersonal skills training that will help you build cooperation across your entire organization. This communication and interpersonal skills workshop will equip you to better handle difficult discussions, reduce the frequency of misunderstandings, respond to conflict and foster teamwork. |
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ATTITUDE – Your Means to Personal Success Bob Janet Author & Business Consultant |
Tuesday February 27 |
1:15 – 2:45 |
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It’s your Attitude, not your Aptitude that determines your success in life and in business. Attitudes and the resulting level of service your staff delivers can differentiate you from your competition. Discover the importance of a positive attitude and how you influence the attitudes among those people around you. |
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Gain Control of Your Time & Your Life! Dave Allison Allison & Associates |
Tuesday February 27 |
3:15 – 4:45
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Do meetings, suppliers, phone calls, paperwork, interruptions and crises use up so much of your time that you don’t have enough to build your business and enjoy your life? In this session learn to use your time efficiently. Overcome time-wasting tendencies in yourself and your employees. Discover how to motivate yourself and to stay in control of your time. |
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Room to Grow: Online Solutions for Increasing Sales with eBay Mary Liz Curtin eBay |
Sunday February 25 |
11:30 – 1:00
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Gain customers, increase sales, and boost profits with your own Web store. There are many opportunities for retailers, servicers and parts dealers to leverage eBay to help build their businesses. eBay provides an efficient, cost-effective platform to channel excess inventory, refurbished products, and returns. Don’t miss this opportunity to increase your profitability. |
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Marketing to People Who are Not Like You Kelly McDonald McDonald Marketing |
Sunday February 25 |
4:30 – 6:00 |
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Mass marketing and mass media is old hat. Market segmentation is more complex and sophisticated and diversity marketing is the new strategy. Recognize these differences and tailor your products, messaging and marketing efforts to reflect consumers’ uniqueness. Specific strategies and tactics will be discussed for identifying your high-potential customers and reaching them cost-effectively. |
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Leverage the Internet to Increase Profits Jason Petersen aijalon |
Monday February 26 |
8:15 – 9:45
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The Internet is revolutionizing entire markets, allowing all businesses, large or small, the same opportunities to market their products, services and information in an effective and appealing manner. Discover how a website can provide a huge upsurge in sales, and a significant decrease in expenses, thus making it a clever and wise business move. |
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Relationship Selling Skills are a Big Deal! Tom Shay, CSP Profits+Plus Seminars |
Monday February 26 |
10:15 – 11:45 |
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Lockout your competition and delight your customer using relationship selling skills. This type of selling approach permits the sales person to partner with the customer in a consultative manner to solve problems and introduce innovative win/win solutions and add-on incremental sales. You will be dealt a hand of ideas and best practices with the unique playing cards used in this presentation. |
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Optimize your Internet Marketing to Ready & Willing Customers Jason Petersen aijalon |
Monday February 26 |
10:15 – 11:45
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You’ve built a great website for your business, but how do you direct customers to your website efficiently and effectively? Connect with qualified customers searching for the products and services you sell. Discover how to reach prospects that match your typical customer profile, leverage advanced marketing management tools; and get better results with Internet traffic resources that convert prospects into buying customers. |
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Pinpoint Marketing Rick Segel Rick Segel & Associates |
Monday February 26 |
3:15 – 4:45 |
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How effective are your marketing efforts? Learn how to increase customer loyalty, save money on sales & marketing and ensure you are marketing to your best prospects. You want your sales people to cultivate customers who are your best prospects. This class will zero in on getting the most out of your marketing dollars and being sure you are reaching your target customer. |
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Legal Safeguards: Damage Waivers, Non-competes & Contracts Bob Goldberg NARDA Legal Counsel |
Monday February 26 |
3:15 – 4:45
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In the current market place you need to have legal safeguards in place to protect you and your company. Property can be damaged in your customers’ home during delivery, installation, or service activities. Whether it is a consumer, employee or competitor, it is important to know what options are available and what you can do to protect you and your business. |
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Blueprint for Successful Family Business Transitions Bob Goldberg NARDA Legal Counsel |
Tuesday February 27 |
8:15 – 9:45 |
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Only 33% of family businesses survive into the 2nd generation. This important program can help you make sure that your family business is a successful, multi-generation enterprise. You will get in-depth information and discussions about how to deal successfully with vital family business issues plus key elements in creating continuity in a successful family business. |
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Appraise Employees for Motivation or Termination Bob Goldberg NARDA Legal Counsel |
Tuesday February 27 |
10:15 – 11:45
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An effective appraisal system will help you build a high-performance staff, but the process can be filled with emotional and legal pitfalls. Learn how to avoid these pitfalls and create a practical legal evaluation procedure that you will look forward to rather than put off. You will be able to appraise employees to motivate them for peak performance or develop a file for lawful termination. |
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